Contact
Get In
Touch.
Artist payouts, download issues, account questions. One inbox, answered by people who built the platform.
01Primary Contact
General Support
Typical response within 24 hours
02Route Your Request
Artists
Release and Payout Issues
Upload failures, Stripe Connect status, missing earnings, profile edits, EPK configuration.
Fans
Purchase and Downloads
Expired download links, missing files, payment confirmations, collection access. Include your order ID.
General
Account and Security
Password resets, account deletion requests, data export, suspicious activity reports.
03Other Channels
Media and Press
Interviews, data requests, editorial features, partnership inquiries.
press@starrbase.xyzCareers
Engineering, design, and operations. Portfolio and a brief note on what you want to build.
careers@starrbase.xyzTamworth, NSW, Australia — Operating hours: AEST (UTC+10)